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Politics & Public Policy

Patient Experience Partners: Raising the Bar in Northeast Ohio

Wednesday, July 29, 2015
12:00 p.m. - 1:30 p.m.

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"What does it take to keep a patient happy?" – Sarah Jane Tribble

Patient experience is rapidly growing as a top priority in healthcare. The Affordable Care Act now links performance-related patient experience metrics to reimbursement. In addition, focusing on patient experience is the right thing to do for the patient. 


Join us for a conversation with local patient experience leaders designed to share best practices within the industry and open a discussion about how those in Northeast Ohio's healthcare community can move forward as partners to improve patient experience in the region.

Panelists include:

Adrienne Boissy, M.D., M.A., Chief Experience Officer, Cleveland Clinic

Catherine S. Koppelman, R.N., M.S.N., Chief Nursing and Patient Experience Officer, University Hospitals

Sara Laskey, M.D., Chief Patient Experience Officer, The MetroHealth System

Sue Tyler, Executive Vice President and Chief Experience Officer, Medical Mutual

This conversation will be moderated by WCPN health reporter/producer Sarah Jane Tribble.


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