Patient experience is rapidly growing as a top priority in healthcare. The Affordable Care Act now links performance-related patient experience metrics to reimbursement. In addition, focusing on patient experience is the right thing to do for the patient.
Join us for a conversation with local patient experience leaders designed to share best practices within the industry and open a discussion about how those in Northeast Ohio's healthcare community can move forward as partners to improve patient experience in the region.
Adrienne Boissy, M.D., M.A., Chief Experience Officer, Cleveland Clinic
Catherine S. Koppelman, R.N., M.S.N., Chief Nursing and Patient Experience Officer, University Hospitals
Sara Laskey, M.D., Chief Patient Experience Officer, The MetroHealth System
Sue Tyler, Executive Vice President and Chief Experience Officer, Medical Mutual
This conversation will be moderated by WCPN health reporter/producer Sarah Jane Tribble.