When Tricia Griffith joined Progressive in 1988 as an entry-level claims representative, her job often required crawling under cars to assess damage. Decades later, she remains committed to doing whatever is required as she leads one of the largest and most successful property and casualty insurers in the country. In fact, she still plays an active role in onboarding new employees at every level of the organization.
Progressive’s growth has been fueled not only by its recognizable brand and memorable advertising—Flo, Dr. Rick, and an additional cast of characters—but by a deeply intentional approach to company culture for which it recently earned the #1 spot on The Forbes America’s Best Employers for Company Culture list. The same values that shape Progressive’s public presence guide how the company recruits, develops, and empowers its people. Since 2016, Progressive has doubled its market share of the U.S. auto insurance market, growing to more than 18 percent and generating over $81 billion in earned premium, a testament to a culture that treats its workforce as a strategic advantage rather than a cost center.
Before becoming CEO, Griffith held several key executive positions including leading human resources for the insurer, giving her a leadership perspective shaped as much by talent development and organizational design as by operations and strategy. In this year’s Leadership for the Greater Good forum, she joins us to reflect on what it takes to lead at scale without losing sight of the individuals who make growth possible.
Join us for an in depth conversation about leadership grounded in experience, culture built with intention, and the people first choices that drive long term success.
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Online ticket sales for this forum will conclude on Wednesday, June 3rd at noon. Still need a ticket? Let us know! Complete the ticket waitlist form here. We will reach out directly if we can accommodate your request, subject to availability.
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The livestream will be available beginning at 12:00pm. Have questions for the Q&A? Text them to 330.541.5794.
Production and distribution of City Club forums in partnership with Ideastream Public Media is generously provided by PNC and the United Black Fund.
The ideas expressed in City Club forums are those of the speakers, and not of the City Club, Ideastream Public Media, or their sponsors.
